How can I check the delivery status?
When the order ships, a tracking number is sent via email. Please use this number to check delivery status.
My package is still at the same location. Why?
Please allow 24 hours for UPS to update their system and 48 hours for USPS to update before checking the status. Please note: areas of severe weather will cause a delay in delivery.
Can I change the shipping address?
You may change the address on an order that has not shipped by contacting customer service at firstname.lastname@example.org
Can I cancel the order?
Yes, if your order has not shipped, you can cancel the order by contacting customer service (email@example.com)
How do I return for a refund?
Please allow 24 hours for UPS to update their system and 48 hours for USPS to update before checking the status. Please note: areas of serve weather will cause a delay in delivery.
Can I exchange for a different size or color?
A exchange can be made within 90 days of placing the order. The item exchange must be of equal or less value.
What type of shipping is offered?
Orders are shipped standard ground service and are delivered by the post office.
How much is standard shipping?
Standard shipping is $5.95 for domestic and $14.95 for international.
What payment methods are offered?
We accept credit and debit cards (as well as prepaid Visa and Mastercard), and Paypal.
What are your hours of operation?
Our office operates Monday-Friday 8am-5pm EST. After hours you may leave a message and a representative will return your message within 24 hours. Customer service may be contacted at firstname.lastname@example.org