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QUESTIONS ABOUT YOUR PURCHASE? PLEASE REFER TO OUR CUSTOMER SERVICE HELP CENTER BY CLICKING HERE OR BY EMAILING US AT SHOP@DONUT.MEDIA.

PLEASE BE SURE TO INCLUDE YOUR FULL NAME, ORDER NUMBER, AND ANY ADDITIONAL INFORMATION REGARDING YOUR PURCHASE SO THAT WE MAY BETTER ASSIST YOU. 

TYPICALLY, CUSTOMER SERVICE REQUESTS ARE RESPONDED TO WITHIN 1-2 BUSINESS DAYS OF SUBMISSION.

FOR BRAND PARTNERSHIPS, PLEASE EMAIL INFO@DONUT.MEDIA

 

PLEASE DON’T SEND US UNSOLICITED VIDEO IDEAS.

WE LOVE YOUR ENTHUSIASM, BUT WE HAVE A LOT OF IDEAS IN THE HOPPER AND NATURALLY SOMETIMES OUR IDEAS MAY OVERLAP WITH ONE OF YOURS. SO TO AVOID AWKWARD SITUATIONS AND POSSIBLE MISUNDERSTANDINGS, AS A POLICY WE UNFORTUNATELY JUST CAN’T ACCEPT CONCEPT SUBMISSIONS. THIS IS TO PROTECT BOTH YOU AND US.

THAT SAID THOUGH, RATHER THAN SENDING US YOUR IDEA, AS JAMES ALWAYS SAYS, “GO PICK UP A CAMERA, GO PICK UP A WRENCH, GRAB YOUR FRIENDS, AND GO MAKE IT YOURSELF!”